A Tipping Point for Energy Efficiency?

My previous post looked at Affordability Selling Homes – And Driving Energy Efficiency!  The article showed that in a post-foreclosure world, home buyers want homes that cost less to own – and energy efficient homes are the means to that end.

I also mentioned that this trend spins the home performance industry on its end.  For four years this industry has embraced me as one of their own.  And I’ve heard time and time again that it’s comfort, safety and often environmental concerns that sell jobs.

But this is your wake-up call and your opportunity.  The housing trends of this spring are a signal that the tipping point for energy efficiency is upon us – and monthly savings will deliver it.  Are you ready?

Malcolm Gladwell’s book Tipping Point placed that term in our vocabulary.  He outlined Tipping Pointhow trends become epidemics.  It appears energy efficiency is ripe for a popularity explosion. Here’s why.

As Gladwell explains in his book, good ideas don’t tip on their own.  First, a group of visionaries embrace an idea.  But many great ideas never tip because those early adopters never successfully translate their innovation into something the less risky main population is willing to try out.

The home owners you’ve sold work to in the recent past are the early adopters.  They were looking to solve specific improvement issues at home, or trying to help the environment.  Today’s home buyers are the early majority.  And as my previous article Affordability Selling Homes – And Driving Energy Efficiency! shows they just want to know, “Am I going to save money today?”

They have translated the early adopters’ interest in energy efficient measures into an early majority appreciation for money in their pocket.

Other scholars on tipping point have described a chasm that stands between the early adopters and the majority.  Products and services that can navigate that chasm thrive while the great ideas that don’t die out.

So here’s the wake-up call for home performance.  If we can translate work done into monthly savings, home owners can translate that to buyers and we’ll create a new definition for what a “well-maintained” home is all about.  And the best part is that if we build this expectation on on the home owner side, we’ll get away from the polarizing idea about labeling homes for energy efficiency at the time of sale that in turn spins the real estate industry against efficiency.

So, do you keep selling comfort and safety because that’s what worked so far?  Do you hold back on quantifying monthly savings for consumers because there are too many variables to ever be 100% precise?

Bottom-line – Are we going to cross this chasm or not?

The next big opportunity ahead is the chance for efficiency and real estate to work together more effectively.  Concepts of affordability, quality and “well-maintained” will bring us together.  Learn more in Part 3 of this series.

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Affordability Selling Homes – And Driving Energy Efficiency!

Have you caught the latest headlines about housing trends?  Across the board, energy efficiency is emerging as a must-have to sell a home today.

What’s interesting, is that home buyers just want the bottom line – in a post-foreclosure world:  Is this home affordable?  Will it save me more money than my other options?

This turns the home performance industry on its head.  When working with home owners it’s comfort, savings and often the environment that sells jobs, not monthly savings.

But here’s a sample of what’s happening:

  • Realtor Magazine:  5 Ways to Sell a Home Faster, For More Money - “Talk about energy efficiency: Many buyers don’t fully understand “green” homes but they understand savings. Sellers should point out any features in their homes — such as energy-efficient windows or appliances — that could save buyers money with utility costs.”
  • Trulia:  5 Shockingly Selfish Reasons for Going Green at Home - Top 3: ”Save Money Now. Sell Faster. Boost Your Net Worth.”
  • USA Today:  Builders – Energy Efficiency Greens Most New Homes - “Two-thirds of builders and remodelers say customers request green homes to lower their utility bills — more than twice as often as any other factor”
  • Marketing Green: Don’t Let Them Know They’re Going Green- “It could be that marketing green might not be the way to go when companies want to, well, market green! While it may seem unconventional, if companies really want to put a greener product out there, a proper marketing plan should consist of telling the consumer what is in it for them – right now.”
This is a huge opportunity for home performance, a wake-up call to think differently!  Read more about why in Part 2 – A Tipping Point for Energy Efficiency?
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Missed Opportunity? Energy Audits @ Home Purchase

It may be the best-kept secret in home real estate: For a couple of hundred dollars, a prospective buyer can add a formal energy audit to the standard inspection.

Ken Harney’s article in the Washington Post on Friday addressed the value of an energy audit, and evaluated why they are not commonly part of the home purchase process.

In Energy Audit can alert home buyer to problems  that could be costly in the long run he covers just the right perspective on this topic.  Not the home seller’s perspective, or ideas on a required “miles per gallon” sticker on homes for sale – but why an energy audit could be so helpful to a home buyer.

Of the three Realtors interviewed, only one understands the value of the energy audit and includes it when working with clients.  In fact, Leland DiMeco in Boston found that when one of his sellers proactively obtained a HERS score it lead to a higher sale in a shorter amount of time than the comparables.  He explained the value for buyers too,

It just makes sense. Most buyers want to feel comfortable that they’ve done their due diligence and know what they’re getting.

I couldn’t agree more!  To fully represent our clients, Realtors need to help consumers ask the right questions before deciding on a home. NAR’s annual Buyer/Seller profile shows that about 80% of buyers consider heating and cooling costs when purchasing a home.  Realtors can meet the needs of clients by knowing how an energy audit fits into the picture.

I offer a free energy audit as a closing gift to clients, and I explain why it’s a good idea so you can customize the home after move-in.  New homeowners are the best prospects for energy efficient upgrades.  They have the longest timeframe to enjoy the payback, and are willing to invest in doing the work the right way.  Sellers on the other hand are looking to only do the minimum upgrades required to make a sale – lowest scope and lowest bid.

One reason energy audits are not part of the transaction is because Realtors like most consumers don’t realize the diagnostic tools are out there to make smart, targeted improvements. (You don’t have to live with the bulky sweaters!)

It’s important to understand that an energy audit + a home inspection empowers home buyers with a strategic home improvement plan for their new home. But an energy audit and a home inspection are very different.  A home inspection is part of the legal review process.  It is a binary process focused on identifying safety issues and major repairs.

Are there issues or not?

So a faulty deck or a cracked furnace are in scope.  Potential for more insulation is not.  True, inspectors often point out options for improving the home, but this is all up to the buyer to scope in after closing, not a consideration for buyer and seller to resolve during the transaction.

Energy audits are much different, pointing to options for improvement ranging from simple do-it-yourself projects to in-depth upgrades.  An energy audit is all about shades of gray (or green actually!). How much improvement are you after?

So there are two keys.

  • First, Realtors need to understand what an important tool an energy audit is to empower clients to own and operate a home rather than simply acquiring one as we have historically done.  (In my humble opinion – No foreclosure crisis if we had been more focused on home ownership than home acquisition.)
  • Second, an energy audit is comparable not to doing a home inspection, but measuring for drapes during the home inspection.  It’s about making the home your own once you move in, not a part of the legal review preceding a transaction.

Energy audits are a powerful tool for home buyers. They are also an exceptional tool for offering service above and beyond to clients that sets a Realtor apart and encourages referral business.

To learn more, find a home inspector in your area who also offers an energy audit.

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The Redboxification of Home Performance

Thanks to Redbox for including me in a great Earth Week panel on Innovation, Entrepreneurism and Green Business.  Nearly 150 employees showed up to learn about new ideas, and striking a balance between running a business and looking out for the Earth.

One of the reasons I love to get out and work with groups is that I usually end up learning as much as I teach!  Yesterday was no exception.  In fact, as a result I think I invented the term “Redboxification” (I claimed it in the middle of lunch and no one stopped me so I’m going to run with it!).  And no industry needs Redboxification more than Home Performance!

What is Redboxification?

Redbox has reshaped the DVD rental market since it was founded in 2002, surpassing rival Blockbuster in volume in a mere five years.  In fact just while I was onsite, Redbox rented about 20,000 videos.  (A ticker counts throughout the day and projects the running total on the floor of the reception lobby!)  They are famous for their red rental kiosks at the entrance of grocery stores, pharmacies and other retail locations.

Redboxification is a measure of making something so seamless with the consumer experience, and making it easy and engaging.

What does this mean for home performance?

The last question for the panel was the best one:  “If I have 15 minutes to spend, what can I do to make a difference in energy efficiency?”

This is what Redbox gets that Home Performance does not.  We’ve reached the early adopters of home performance.  To reach the masses we have to understand consumers like Redbox does.  Don’t add one extra errand for me.  Don’t make it too complicated.  Get me started quickly.  And give me immediate, fun gratification that tells me I’ve accomplished something – and motivates me to come back for more.

Sure, whole home performance and building science are a lot bigger than a red kiosk.  The meat and potatoes of home performance could never be Redboxed.  But couldn’t the first steps into home performance be a lot more engaging?  Couldn’t we make this a part of how home owners maintain and love their homes instead of an add-on process?  Couldn’t we find a way to get immediate satisfaction out of a 15 minute start?

There is no better measure of Redboxification than a measure of leads to conversions.  (Think of that running ticker on their lobby floor.)  And if your ratio is looking bad, maybe it’s that you’re asking too much of the consumer – Are they hearing all or nothing…and doing nothing?

As a Realtor, my success measure for the Home Performance industry is how many homes can say they’ve passed a threshold of improved home performance (let’s say 20%) and have earned some sort of documentation that proves it.  That documentation gives me something to promote one that home comes up for resale.  But I don’t think it’s an all or nothing proposition.  It’s about the getting there. And like Redbox the secret might be in getting consumers to come back for a little more each time.

Home Performance is all about loving our homes.  Redbox turns the video rental proposition on its head – Why force the consumer to add an extra errand when you can make it simple and engaging to accomplish two errands at once?  Redboxification of home performance is about finding those spots where home owners are already loving their homes, and helping them accomplish the goal of energy efficiency at the same time.  The typical energy audit report is organized around low-, med- or high-investment projects or by system type.  Why couldn’t it be organized around levels of loving your home instead?  For example – solutions organized like so:

  • Weekend Warriors:  The 10 most common home comfort perpetrators and how to blast them from your home.
  • Martial Spats:  Three projects that balance comfort and kill thermostat wars.
  • Redecorating:  Projects that are simple to add when a little dust is already flying.
  • Replacement:  NAR’s Cost vs. Value report finds that replacement projects (like windows and siding) add more value every year than remodeling projects (like updating a kitchen or turning an attic into a bedroom).  What are the no-brainer add-ons to achieve the real efficiency out of replaced systems?
  • Remodeling:  What are the projects you’ll kick yourself for later because they are so much easier and cheaper to do when other projects are already underway and walls and cavities are most easily accessible?

My guess is that by the time a consumer takes a second step, they are loving their home’s improved performance, and will take that bigger commitment towards a 20% improvement.

 

 

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Understanding Energy Improvement Options in Elmhurst

The good news is that there are a lot more options for home owners interested in making their homes more energy efficient.  The bad news is that it’s hard to understand who’s behind which programs and the best program for your home improvement goals.

Elmhurst’s Cool Cities Coalition outlined home energy upgrade options available to home owners in the west suburbs…from free, to low-cost to more thorough.

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Understanding the GREEN Scene for REALTORS

Realtors interested in learning more about green building, home energy efficiency and local green MLS initiatives will hear about that and more at a panel hosted by the Fox Valley Association of Realtors and the McHenry County Association of Realtors.  I’m pleased to join the panel to discuss MRED’s initiatives and some of NAR’s designation opportunities. See you there!

 

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Curious what Makes Realtors Tick? Look to our Code of Ethics

Did you know the Realtor nation is about one million members strong?  This month I re-upped my license in Illinois for two more years.  To confirm my commitment (ha!) I forked out over $625 in renewal and classroom fees, and dedicated over 24 hours of training and testing to meet the state’s upgraded continuing education requirements this year.

In the course of my renewal I earned NAR’s Broker Price Opinion Resource designation (BPO’s are known as a tool for banks to assess the value of a short sale property), learned about the legal issues of short sales, and reconfirmed my commitment to equal housing and other important housing laws.

But what sticks with me most, is NAR’s Code of Ethics which binds our massive NAR Code of Ethicsorganization and I believe positions us for success.  Every four years every Realtor must complete a course on the Code of Ethics which I did as part of my continuing education.

The Code is an impressive document that pre-dates nearly every real estate licensing law and next year will celebrate 100 years in essentially the same format since it was adopted in 1913.  Ask any Realtor and they’ll tell you the Code addresses our duties to clients and customers, the public and other Realtors.

For those watching the real estate industry from the sidelines in the home performance and energy efficiency industry, I think there are some important things to know about the real estate profession as a result of our Code of Ethics.

First, the Code sets minimum expectations for doing business – honesty, a culture where parties from competing firms cooperate to serve a client, and a mandate for arbitration of disputes that goes back to the Code’s inception.  The Code is a part of the Realtor DNA and our brand and drives consumer confidence in what we do.  Why does this matter to Home Performance?  Not bad to have some consumer consistency in a market served by many different and highly competitive players.

With that DNA and commitment to honesty comes a general paranoia about disclosing properly and avoiding liability.   Bottom-line:  we tend to rely on third-parties like a seller disclosure, home inspection, etc. to get information exchanged between buyers and sellers.  Why does this matter to Home Performance?  We’re just not going to go out on a limb to promote the measures you have installed in a home unless you are going to go out on a limb to document what you put in there.

Article 11 of the Code states:

REALTORS® shall not undertake to provide specialized professional services concerning a type of property or service that is outside their field of competence unless they engage the assistance of one who is competent on such types of property or service, or unless the facts are fully disclosed to the client. 

Why does this matter to Home Performance?  We’re starting to see Realtors specialize with additional training like EcoBroker and NAR Green, but we can do a lot better on this one!

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Short- Mid- or Long-Term…Efficiency Investments Make Sense!

Chicago Magazine’s cover story this month is on what you can do to improve your odds of selling either immediately this summer, in the next several years or in a decade or more.  And guess what? No matter the time horizon the article emphasize home energy efficiency as a way to stay ahead of the housing competition.  The article cited a Yahoo Real Estate Horizons survey last year which found that half of all buyers seek energy efficiency.  This is consistent with my own year-over-year analysis of NAR’s Home Buyer/Seller Profile which shows more than  70% of home buyers seek efficiency when shopping for a home.

The article quoted some of my favorite tips.  You’ll have to  read it starting on page 62) for the full scoop but here’s a hint, my favorites include a programmable thermostat, smart lighting choices (regardless of bulb shape you still have to get the color right to set the right mood for home buyers), and Illinois Home Performance to add serious efficiency improvement during serious remodeling when you already have easy and cheap access to walls, attic and more.

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Green Light for Good GreenMLS Design

Last month Chicagoland’s multiple listing service (MRED) rolled out v 2.0 of its green field design.  The move makes MRED the largest MLS in the country to require third-party verification for green fields.  Listing agents who which to promote green homes for sale can now flag them using the “Green Supporting Documents” field.  Listings that use this optional field will be required to attach the corresponding support document. MRED staff will be checking to confirm compliance or will remove the checkbox after the allocated timeframe has passed.

Users have up to 14 options and can select up to three choices.  Options include several new options which now address existing homes.

The idea behind the MRED design is that listing agents can flag a property as “green” by attaching one of the supporting docs. Then buyers can evaluate the details and determine if the home’s green features suits their needs.  For example, a family with allergy issues may not be as concerned about water-saving features.

What you won’t find in MRED is a trending list of green checkboxes to select from.  Like many GreenMLS design teams the group realized you either end up with too many green choices that overwhelm a listing sheet, or you end up focusing buyers and sellers on green strictly by what makes a more manageable, but partial list.

Whether the MLS in your area has green fields or not, in my work with Realtors, MLS operators, appraisers and home performance programs around the country, it seems that three is key to promoting a green home from sale to contract to closing today:

  1. Flag it “green” with third-party info.  Some agents don’t want to enter green fields because they just don’t know enough yet to distinguish what is hype and what is real.  Appraisers need to know they are looking apples-to-apples when comparing homes.  Researchers are using a certificate or score from a third-party to understand any premium for these homes.  A scan of a HERS report, LEED certificate or Home Performance with Energy Star completion report makes it easier for everyone involved in a home sale transaction to understand what’s really there.  MRED is like many leading GreenMLS and offers a Green Disclosure form to enhance what’s provided by a third-party to capture information for homes that do not go through such a program.
  2. Round out the story with utility bill history.  In Chicagoland, MRED users will have the option to get a MyHomeEQ report from their clients as an easy and user-friendly way to understand utility usage.  Appraisers are keen to see this info as it shows monthly savings of an energy-improved home.
  3. Fill in the details on features, installed measures and more.  Features can be added using checkboxes, the remarks field or on in-house listing brochures.

In Chicagoland you can expect green home listings to attach:  Green Supporting Documents and/or the MLS Green Disclosure form and a sample utility bill.  Green home buyers and appraisers will be quite happy with the improved information provided!

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Fresh Look at Green – A Shade for You too!

As we look towards Earth Day I see the trends for a new wave of “green” taking shape.

In a post-foreclosure world buyers are more tuned in to what it costs to operate a home, not just to buy it. On Wednesday I’ll be sharing ideas on how these trends change how Realtors serve buyers and sellers with the Womens Council of Realtors -West Suburban Chapter.

I’ll be covering the home affordability trend visible in NAR’s annual Buyer/Seller profile and remodeling trends where green makes the most sense.

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